Support Center
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Frequently Asked Questions
Find quick answers to common questions
How do I track my order?
You can track your order by logging into your account and visiting the 'My Orders' section, or use the tracking number sent to your email.
What payment methods do you accept?
We accept M-Pesa, bank transfers, Visa, Mastercard, and other major credit/debit cards.
How long does delivery take?
Delivery within Nairobi takes 1-2 business days. Other areas in Kenya take 2-5 business days depending on location.
Can I return a product?
Yes, you can return products within 14 days of delivery in their original condition and packaging.
Do you offer installation services?
Yes, we offer professional installation services for major appliances. Contact us for more details.
Support Categories
Order Issues24/7
Product SupportBusiness Hours
Technical HelpBusiness Hours
Returns & Refunds24/7
Account Help24/7
Business Hours
Monday - Friday8:00 AM - 8:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:00 AM - 4:00 PM