Warranty Information
Comprehensive warranty coverage for your peace of mind
Manufacturer Warranty
All products include full manufacturer warranty coverage
Extended Options
Additional warranty plans available for major appliances
Support Included
Technical support and warranty claim assistance
Smartphones
Manufacturer warranty
Laptops & Computers
Manufacturer warranty
Home Appliances
Manufacturer + Extended
Audio Equipment
Manufacturer warranty
Gaming Consoles
Manufacturer warranty
Accessories
Manufacturer warranty
- • Manufacturing defects
- • Component failures under normal use
- • Software issues (where applicable)
- • Power supply problems
- • Display and screen issues
- • Audio and connectivity problems
- • Motor and compressor failures (appliances)
- • Physical damage from drops or impacts
- • Water or liquid damage
- • Damage from misuse or abuse
- • Normal wear and tear
- • Cosmetic damage that doesn't affect function
- • Damage from unauthorized repairs
- • Software issues caused by user modifications
Contact Us
Call or email our support team with your issue
Provide Details
Share purchase receipt and describe the problem
Assessment
We'll evaluate and approve your warranty claim
Resolution
Repair, replacement, or refund as appropriate
For major appliances and high-value electronics, we offer extended warranty plans that provide additional coverage beyond the standard manufacturer warranty.
Basic Extended
+1 Year
Additional year of coverage
Premium Extended
+2 Years
Two additional years plus accidental damage
Complete Care
+3 Years
Maximum coverage including maintenance
Need help with a warranty claim or have questions about coverage?
Phone Support
+254 700 000 000
Monday - Friday: 8:00 AM - 6:00 PM
Email Support
warranty@adfinitumtrails.com
Response within 24 hours